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Qualified & Interested Candidate should forward their CV to jobs@lorachegroup.com
About Employer: Loraché consulting is a Marketing Management, Human Capital Development, Business Process Strategist Consultancy Outfit. Our corporate philosophy establishes the fundamental principles of our management system. Our operational and performance standards translate the corporate values into specific management expectations. We preserve a high level of business ethics characterized by integrity and honesty in all our business actions.
About Employer: Loraché consulting is a Marketing Management, Human Capital Development, Business Process Strategist Consultancy Outfit. Our corporate philosophy establishes the fundamental principles of our management system. Our operational and performance standards translate the corporate values into specific management expectations. We preserve a high level of business ethics characterized by integrity and honesty in all our business actions.
Our Client, an Internet Service Provider (ISP) Conglomerate is searching for a Call Centre Executive.
RESPONSIBILITIES:
RESPONSIBILITIES:
- · Ensure a high level of Customer-centric attitude to provide resolution to customer concerns
- · Ensure that calls are answered within a defined threshold of 20 seconds
- · Handle Customers compliant, request and queries via inbound calls
- · Emphasis on first level troubleshooting and concern redressal
- · Maintain and build lasting customer relationships by ensuring concern attended are resolved
- · Build customers’ interest in products and services for all queries been attended
- · Validate customers’ contact details and share update require with supervisor
- · Ensure relevant communication, records and data are updated and recorded
- · Identifies and escalate situations requiring urgent attention to the appropriate department
- · Prepare daily activities reports and share with TL / Supervisor and HOD
REQUIREMENT
- · Computer knowledge
- · Internet and Tech savvy
- · Customer query resolving skills
- · Sales Acumen
- · Customer focus
- · Excel knowledge (MUST)
Language Speaking: Hausa, Igbo, Yoruba, and English
Qualification: Relevant Company Experience Preferred, Graduate / Post Graduate
Experience: 1-3years
How to Apply:
Qualified & Interested Candidate should forward their CV to jobs@lorachegroup.com, using the position applied for as “subject” of the mail
Qualified & Interested Candidate should forward their CV to jobs@lorachegroup.com, using the position applied for as “subject” of the mail
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